Refunds and Exchange Policy

Our returns and exchange policy is 30 days. We are only able to refund or exchange faulty or damaged goods, and within this time period with evidence of this occurring.

refunds

If your refund is approved, the full order amount will be refunded to you and processed to your payment card within 30 days upon revival of the parcel. However, we cannot cover the cost of your return postage. Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund. We reserve the right to reject a request for a refund if your reasons do not comply with our refund policy.

If you haven’t received a refund, first check your bank account again. There is often some processing time before a refund is posted.

If you still have not received your refund within 30 days, please contact us at info@londonessenceco.com

RETURNS

Refunds and replacements can only be issued if:

The goods are damaged or defective · the goods were purchased directly through https://www.londonessenceco.com/en
The goods are returned within a 30 days period from receipt
We are unable to refund bottles or cans that have been opened or if they were purchased via third party sellers.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
Customers are also required to pay associated postage and packaging fees when returning an order and are responsible for ensuring the goods arrive safely. Proof of postage maybe required.
If your circumstances align with our Returns Policy, please email info@londonessenceco.com to coordinate and include your receipt or proof of purchase and reason for return.

EXCHANGES

We can only exchange items if they are defective or damaged. We are unable to replace bottles or cans that have been opened or if they were purchased via third party sellers.

Customers are required to pay associated postage and packaging fees when returning an order for exchange, and are responsible for ensuring the goods arrive safely. Proof of postage maybe required.

Depending on your location, the time it may take for your exchanged product to reach you, may vary.

If you need to exchange your item for a replacement, please send us an email at info@londonessenceco.com

unwanted gift

If you would like to return an unwanted gift, please note that the refund must be made to the person who purchased the goods, via the original payment method.

Unfortunately, no refund or exchange can be made to the person who received the gift.

CONTACT US

For any other queries, please contact our Customer Experience Team by emailing info@londonessenceco.com

The Team are available Monday-Friday 9am-5pm and will endeavour to respond to all queries as quickly as possible.